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PROJECT MANAGEMENT COURSES IN COLLABORATION WITH
THE PROJECT MANAGEMENT INSTITUTE – LEBANON CHAPTER

We offer PMP® and CAPM® Preparation Courses based on PMBOK® 4
These courses are certified by the Project Management Institute – Lebanon Chapter.

 Certified Associate in Project Management (CAPM®) Preparation Course

This course is designed to prepare trainees for the CAPM credential examination. Based on the Project Management Body of Knowledge (PMBOK®) Guide 4th edition, the course provides trainees with the fundamental knowledge, processes, and terminology they need. It also provides the 23 hours of accredited project management training necessary to apply for the CAPM® exam.

 Project Management Professional (PMP®) Preparation Course

This course is designed to prepare project managers for the PMP credential examination. Based on the Project Management Body of Knowledge (PMBOK®) Guide 4th edition, the course helps trainees develop their knowledge and skills for leading and directing project teams and for delivering project results within the constraints of schedule, budget, and resources. It also provides the 35 hours of accredited project management training necessary to apply for the PMP® exam.

CAPM® exam prerequisites
- High school diploma or global equivalent    OR    - High school diploma or global equivalent
- 23 hours of project management education          - 1500 hours of project management experience                                                  

Training sessions (10 hours each):

• Sales vs. Marketing
  
What is the difference between sales and marketing? Participants learn that marketing is a broad activity that includes determining the customer’s wants and needs, developing the right product, pricing and promoting that product, then selling and delivering it. A sales person needs to be aware that selling is an integral part of the larger process in order to sell effectively.


• The Art of Selling
  
This training session is aimed at both experienced and young, flexible salespersons. Selling is a profession yielding measurable outcomes and requiring a systematic implementation of skills, methodology, know-how, and techniques in addition to an understanding of human nature. Participants learn key selling skills and strategies.


• Territory Coverage and Work Distribution
  
This training session helps salespeople understand the reasons, logic, and strategies of territory coverage. Participants learn what activities to distribute among salespeople and/or supervisors and how to distribute them. The importance of time management on the job is also covered.


• Effective Communication in Selling: Problem Solving and Negotiations
  
To sell effectively a salesperson needs problem solving and negotiation skills. Participants learn the basic skills for solving business- related problems and for negotiating conflicts in the workplace. Topics include: identifying the sources of problems, implementing problem-solving techniques, and utilizing negotiations in various conflict management cases.


• Motivation and Teamwork in Sales
  
What makes for a good sales team that is highly motivated? Participants learn some of the basic knowledge and skills needed for working and succeeding in a team environment. Among these are the dynamics, functions, goals, and structure of teams and motivators such as good communication skills, positive feedback, incentives, and sales training.


• Customer Retention in Selling
  
Retaining customers can be critical to the success of any business. Learn techniques to identify root causes for customer defection, to determine real value for your customers, and to develop programs to increase customer loyalty. Also learn how to attract new customers and profile them.

Training sessions (12 hours each):

• Human Resources Management
  
This training session introduces the field of Human Resources Management from micro and macro perspectives while highlighting the key roles of the Human Resources Function.


• Recruitment and Selection
  
Participants will acquire skills and knowledge related to the recruitment and selection function in the Human Resources Department. Some of the topics are: manpower planning, the hiring process, recruitment tests, and interviewing.


• Personnel Administration
  
This session will provide participants with the know-how for managing the day-to-day affairs of employees in a company in an efficient and effective manner.


• Labor Law, NSSF and Taxation
  
The session will familiarize participants with the Lebanese Labor Law articles that are most relevant to Human Resources Management. In addition it will explain the most critical rules of the NSSF and taxes as applied by law.


• Job Design and Description
  
Participants will learn the implications of having written and up-to-date job descriptions in a company. They will also learn how to design jobs and write job descriptions for various types of functions.


• Organizational Behavior
  
The focus is on the influence of the environmental context on employee behavior and how related management practices differ from one place to another. Some of the topics are: organizational culture, motivation, group dynamics, and job satisfaction.


• Training and Development
  
Participants will gain necessary knowledge and skills for handling the Training and Development Function of a company. Some of the topics are: the difference between training and development, detecting training needs, and designing training programs.


• Compensation and Benefit Schemes
  
Participants will acquire the necessary knowledge to conduct a job evaluation process and determine the key factors that affect the salary of a specific job. In addition, the training session will cover the various benefit schemes that organizations might use in line with the overall compensation and benefits strategy of the organization.


• Performance Appraisal and Management
  
The session covers the various factors that affect the performance of employees and how to design effective performance management systems starting with forms, passing through interviews and ending with the management and follow up.


• Human Resources Policies and Procedures
  
Participants will learn what the most important employee policies are and how to write, formalize and continuously update them. Some of the topics are: employee handbooks, dress codes, and grievance policies.

Training sessions:

• Basics of Management (10 hours)
  
Understanding the functions of business management: organizing, planning, staffing, leading and controlling. Topics include leadership styles, enhancing personal communication, team work, problem-solving, time and stress management.


• Strategic Planning (10 hours)
  
Strategic planning is a way of surviving for most businesses; it will show the direction that a business should follow to bring in improvement, success, and prosperity. Topics include: information and tools needed; the strategic planning process; SWOT analysis; strategy formulation, implementation, and control.


• Introduction to Quality Management (10 hours)
  
Quality Management is essential in all types of business in today's competitive environment. In this training session you will learn how to identify your customers, how the quality team works, and how to implement improvement of processes to reach the quality level that satisfies your customers.


• Planning and Management Tools for Quality Management (10 hours)
  
This training session explores tools that can be used in Quality Management. Among the topics covered are: invention and innovation; theories of constraints; global quality standards; ISO; creative thinking and strategic management.


• Organizational Behavior (12 hours)
  
The focus is on the influence of the environmental context on employee behavior and how related management practices differ from one place to another. Some of the topics are: organizational culture, motivation, group dynamics, and job satisfaction.


• Negotiation Skills for Business (12 hours)
  
Participants will learn the required skills to effectively conduct and manage negotiations. The participants will learn key strategies and techniques for successful business negotiations. Also, the basic fundamentals of the negotiation process will be explored.

Training sessions:

• Communication and Human Relations (10 hours)
  
The training session aims at developing the verbal and non-verbal communication skills of the participants with a projection on the business communication process and channels. In addition, participants will develop a basic understanding of human relations in organizations.


• Professionalism (10 hours)
  
Participants will learn the necessary skills and knowledge for building the reputation and credibility of a 'Professional Person', a person who can be depended upon for getting the job done.


• Presentation Skills (15 hours)
  
Participants will learn the skills needed for designing, developing, and presenting a high impact, successful business presentation. Topics include: setting goals, selecting media tools and techniques, delivery, assessment and follow-up.


• Team Work and Team Dynamics (15 hours)
  
This session covers the basic knowledge and skills needed for working and succeeding within a team environment. Topics include: team dynamics, functions, goals, and structures; team member competencies; how to be a high- value team member.

• Stress and Time Management (12 hours)
  

  This training session is useful to professionals and managers at all levels. It starts by identifying the causes and consequences of stress. Through case studies, real-life examples, and practical sessions, participants learn how to reduce stress in their working lives. They also learn how to improve their time management through strategies such as workload planning and task prioritization.

• Problem Solving and Negotiations (10 hours)
  
Participants will learn the basic skills for solving business-related problems and for negotiating conflicts in the workplace. Topics include: identifying the sources of problems, implementing problem-solving techniques, and utilizing negotiations in various conflict management cases.


• Excellence in Customer Service (10 hours)
  
Participants will learn the necessary skills and knowledge for providing a positive experience and excellence in customer service. Topics include: identifying customers and assessing their needs, communicating positively, handling objections, and continuously improving customer service.


• Business Writing Skills (10 hours)
  
This training session aims at equipping participants with the excellent business writing skills needed in daily work communications. The types of writing include business letters, memos, minutes, reports, e-mails and résumés.

Training sessions (10 hours each):

• Basics of Marketing
  
This training session aims at enhancing participants’ knowledge of the marketing concept, helping them develop marketing skills and successful marketing strategies. There is emphasis on analyzing the environmental context of the organization, better targeting the consumer, and creating the marketing mix that best suits the needs of the particular consumer.


• Consumer Behavior
  
This training session will help you become better equipped to deal with customers by learning the basic principles of consumer behavior, understanding purchasing behavior, and learning how to best present products.


• Customer Service
  
Satisfying customers is central to the success of any business. Some of the topics in this training session are identifying customers and assessing their needs, communicating positively, handling objections, and continuously improving customer service.


• The Art of Selling
  
This training session is aimed at both experienced and young, flexible salespersons. Selling is a profession yielding measurable outcomes and requiring a systematic implementation of skills, methodology, know-how, and techniques in addition to an understanding of human nature. Thus, participants will learn key selling skills and strategies.


• Marketing Research
  
An introduction to the field of marketing research, this training session focuses on methods for collecting, analyzing, and interpreting data relevant to the marketing decision-making process. The aim is to develop participants' capabilities in developing research questions, understanding primary and secondary data sources, identifying and applying statistical techniques to analyze data, and preparing research reports.

This program is for individuals who are interested in being introduced to the accounting field.

Training sessions (20 hours each):

• Basic Accounting with Computers I
  
Understanding and preparing financial statements; setting up and maintaining accurate business records; preparing income and expense accounts and closing entries; journal record keeping and posting to ledgers; completion of the accounting cycle. During the training session participants practice using accounting software on the computer.


• Basic Accounting with Computers II
  
Accounting for current assets and current liabilities, plant assets, and intangible assets. The training session will cover accounting for cash and banks, receivables, payables, accruals, inventory, depreciation, and amortization. During the training session participants practice using accounting software on the computer. (Prerequisite: 'Basic Accounting with Computers I' or equivalent experience.)

Prerequisites: Basic Accounting with Computers I and II or equivalent experience.

Training sessions (15 hours each):

• Accounting III for Non-Accountants
  
Accounting for partnerships and corporations (formation, distribution of profits, dissolution): investments, issuing of bonds payable and other long-term liabilities. The training session will also cover generally accepted accounting principles, analysis of financial statements, and cash flows. (Prerequisites: 'Basic Accounting with Computers I and II or equivalent experience.)


• Introduction to Auditing
  
Understanding the functions and work of the external audit while examining the financial statements of a firm. Public responsibilities and ethical requirements of the auditing profession are also covered. (Prerequisites: 'Basic Accounting with Computers I and II' or equivalent experience.)


• Introduction to Cost Accounting
  
Understanding the concepts and principles underlying the development of cost information for decision making. The focus is on process and job order systems, break-even analysis, variance analysis, cost behavior, and the problem of optimization through cost control. (Prerequisites: 'Basic Accounting with Computers I and II' or equivalent experience.)

Prerequisites: Basic Accounting with Computers I and II or equivalent experience.

Training sessions (10 hours each):

• Finance: Financial Statement Analysis
  
This training session introduces students to private sector finance and its environment. It also analyzes financial statements, cash flows, and ratios of companies. (Prerequisites: 'Basic Accounting with Computers I and II' or equivalent experience.)


• Finance: Stocks and Bonds
  
This training session studies: risk and rates of return; the time value of money; bonds and their valuation; stocks and their valuation. (Prerequisite: 'Finance: Financial Statement Analysis' or equivalent experience.)


• Money and Banking: An Introduction
  
This training session introduces participants to money and the environment of banking. It introduces money and its types, importance, and functions. It studies the banking environment from financial markets to the structure and expansion of banks. (Prerequisites: 'Basic Accounting with Computers I and II' or equivalent experience.)

• Commercial Banking
  
This training session studies the basic financial statements of commercial banks and credit decision making. It first studies the balance sheet and income statement structure; it ends with credit analysis. (Prerequisite: 'Finance: Financial Statement Analysis' or equivalent experience.)


• Investment in Debt Instruments
  
This training session studies investment in debt instruments. To this end, it studies money markets and their debt instruments. It also studies bonds markets and the valuation of public and private sector bonds. (Prerequisite: 'Finance: Stocks and Bonds' or equivalent experience.)

• Investment in Equity Instruments
  
This training session studies investment in equities. After an introduction to security valuation, it analyzes the equity industry. It covers buying securities with the types of orders and the use of margin. It ends with an introduction to market indexes. (Prerequisite: 'Finance: Stocks and Bonds' or equivalent experience.)

• Basics of Macroeconomics (10 hours)
  
Macroeconomics studies the sources of growth, inflation, unemployment, and business cycles as well as the ability of governments to help their economies by manipulating a wide variety of policy instruments. Topics covered in this training session are: measuring economic activity; consumption and investment; business cycles and the Theory of Aggregate Demand; the Multiplier Model.


• Basics of Microeconomics (10 hours)
  
Microeconomics studies individual prices, quantities and markets; it looks at the small building blocks of a larger system. Topics covered in this training session: basic elements of supply and demand; application of supply and demand; production and business organization; analysis of costs.


• Basics of Project Management (10 hours)
  
An introduction to the discipline of Project Management, this session provides participants with basic skills to define, plan, and manage projects. Participants work on their own project throughout the training session.


• Business Presentations and Interviews (10 hours)
  
Successful presentations in business meetings and conferences require preparation and organization as well as knowledge of one's subject. Interviews also require preparation. In this training session you will learn to communicate and present information effectively in spoken English as well as how to present yourself in a positive manner.


• Business Writing (10 hours)
  
Participants will learn to communicate effectively in written English in the workplace. This will include becoming aware of the language nuances which distinguish successful communication and acquiring expertise in typical forms of business correspondence. The types of writing will include business letters, memos, minutes, reports, e-mails, and résumés.


• E-Business: Starting Your Own Internet Business (20 hours)
  
The revolution in business that has resulted from electronic commerce (E-Business) and Internet provides an opportunity to save money, improve access to markets, and develop a competitive advantage. This training session provides essential knowledge for developing and setting up the infrastructure for a successful online business.


• Introduction to Statistics (10 hours)
  
This training session introduces the concept of statistics as a decision tool. Participants will become acquainted with the following: understanding and analyzing statistical data, censuses and surveys, charts, time series, frequency distributions, averages, and measures of central tendency and variations, elements of probability theory, sampling and sampling distributions, and estimation.

• Psychology for Business (10 hours)
  
An introduction to the field of Psychology with emphasis on the nature of psychological behavior in the business world. The training session is designed to help participants understand themselves and others and, thereby, be better prepared to meet and solve daily problems.


• Re-engineering (10 hours)
  
This training session creates awareness of the potential of re-engineering as a tool for achieving significant improvement in key measures of performance such as service quality, capacity, and cost. It also promotes understanding of the critical factors for re-engineering success and equips participants with sufficient tools and techniques to commence re-engineering in their own organization