Business course and training sessions starting in January:
• Course: Certified Associate in Project Management (CAPM®)
• Communication and Human Relations
• Excellence in Customer Service
• Compensation and Benefit Schemes
• HR Policies and Procedures
• Performance Appraisal and Management
• Strategic Planning
• Negotiation Skills for Business
• Basic Accounting with Computers II

Business training sessions starting in February & March:
• Presentation Skills
• Professionalism
• Human Resources Management
• Personnel Administration
• Job Design and Description
• Recruitment and Selection
• Basics of Management
• Introduction to Quality Management
• Basic Accounting with Computers I

Project Management course: April to June

 Project Management Professional (PMP®) (35 hours) - Trainer from PMI
   Monday & Friday / 6:30-8:35 p.m. / April 19 to June 14


Course and training sessions starting in January

  PROJECT MANAGEMENT COURSE
Our Project Management courses are offered in collaboration with the Project Management Institute – Lebanon Chapter.

 Certified Associate in Project Management (CAPM®) Preparation Course (23 hours) - Instructor from PMI
This course is designed to prepare trainees for the CAPM credential examination. Based on the Project Management Body of Knowledge (PMBOK®) Guide, 4th edition, the course provides trainees with the fundamental knowledge, processes, and terminology they need. It also provides the 23 hours of accredited project management training necessary to apply for the CAPM® exam.
Monday & Friday / 6:30-8:35 p.m. / January 25 to March 5

  THE COMPLETE PROFESSIONALISM TOOLKIT
This program is for people who wish to develop the skills that make a truly professional person.

 Communication and Human Relations (10 hours) – Mr. Bassem Maamari
The training session aims at developing the verbal and non-verbal communication skills of the participants with a projection on the business communication process and channels. In addition, participants develop a basic understanding of the human relations in organizations.
Mondays / 6:30-8:30 p.m. / January 11 to February 8

 Excellence in Customer Service (10 hours) – Instructor to be arranged
Participants learn the necessary skills and knowledge for providing a delightful experience and excellence in customer service. Topics include: identifying customers and assessing their needs, communicating positively, handling objections, and continuously improving customer service.
Thursdays / 6:30-8:30 p.m. / January 14 to February 18

  HUMAN RESOURCES PROFESSIONAL DIPLOMA PROGRAM
This program is for people already working in the field of HR who wish to expand their knowledge and for people who plan to enter the HR field.

 Compensation and Benefit Schemes (12 hours) – Ms. Jennifer Tabet
Participants acquire the necessary knowledge to conduct a job evaluation process and determine the key factors that affect the salary of a specific job. In addition, the training session covers the various benefit schemes that companies might use in line with the overall compensation and benefits strategy of the company.
Mondays / 6:30-8:30 p.m. / January 11 to February 15

 Human Resources Policies and Procedures (12 hours) – Mr. Georges Bejjani
Participants learn what the most important employee policies are and how to write, formalize, and continuously update them. Some of the topics are: employee handbooks, dress codes, and grievance policies.
Tuesdays / 6:30-8:30 p.m. / January 12 to February 23

 Performance Appraisal and Management (12 hours) – Mr. Bassam Nammour
The session covers the various factors that affect the performance of employees and how to design effective performance management systems starting with the forms, passing through the interviews and ending with the management and follow up.
Wednesdays / 6:30-8:30 p.m. / January 13 to February 17

   TRAINING PROGRAM IN PROFESSIONAL MANAGEMENT
This program is for people who are at a junior management level and people who plan to move into management positions.

 Strategic Planning (10 hours) – Mr. Bassem Maamari
Strategic planning is a way of surviving for most companies; it shows the direction that a company should follow to  bring in improvement, success, and prosperity. Topics include: information and tools needed; the strategic planning process; SWOT analysis; strategy formulation, implementation, and control.
Wednesdays / 6:30-8:30 p.m. / January 13 to February 10

 Negotiation Skills for Business (12 hours) – Mr. Salim Ghalayini
Participants learn the required skills to effectively conduct and manage negotiations. The participants learn key strategies and techniques for successful business negotiations. Also, the basic fundamentals of the negotiation process are explored.
Fridays / 6:30-8:30 p.m. / January 15 to February 19

  TRAINING PROGRAM IN BASIC ACCOUNTING
This program is for people who are interested in being introduced to the accounting field.

 Basic Accounting with Computers II (20 hours) – Mr. Alexan Hagopian
Accounting for current assets and current liabilities, plant assets, and intangible assets. The training session covers accounting for cash and banks, receivables, payables, accruals, inventory, depreciation, and amortization. During the training session participants practice using accounting software on the computer. (Prerequisite: ‘Basic Accounting with Computers I’ or equivalent experience.)
Mondays & Wednesdays / 6:30-8:30 p.m. / January 11 to February 10

Training sessions starting in February & March

  THE COMPLETE PROFESSIONALISM TOOLKIT
This program is for people who wish to develop the skills that make a truly professional person.

 Presentation Skills (15 hours) – Mr. Rami Farhat
Participants learn the skills needed for designing, developing, and presenting a high impact, successful business presentation. Topics include: setting goals, selecting media tools and techniques, delivery, assessment, and follow-up.
Tuesdays & Thursdays / 6:30-8:40 p.m. / February 23 to March 16

  Professionalism (10 hours) – Mr. Bassem Maamari
Participants learn the necessary skills and knowledge for building the reputation and credibility of a “Professional Person”, a person who can be depended upon for getting the job done.
Mondays / 6:30-8:30 p.m. / February 22 to March 22

  HUMAN RESOURCES PROFESSIONAL DIPLOMA PROGRAM
This program is for people already working in the field of HR who wish to expand their knowledge and for people who plan to enter the HR field.

 Human Resources Management (12 hours) – Ms. Mirna Raad
This training session introduces the field of Human Resources Management from micro and macro perspectives while highlighting the key roles of the Human Resources Function.
Mondays, Tuesdays, & Wednesdays / 6:30-8:30 p.m. / March 1 to 10

 Personnel Administration (12 hours) – Mr. Georges Abi Hanna
This session provides participants with the know-how for managing the day-to-day affairs of employees in a company in an efficient and effective manner.
Mondays / 6:30-8:30 p.m. / March 15 to April 26

 Job Design and Description (12 hours) – Ms. Mirna Raad
Participants learn the implications of having written and up-to-date job descriptions in a company.  They also learn how to design jobs and write job descriptions for various types of functions.
Tuesdays / 6:30-8:30 p.m. / March 16 to April 20

 Recruitment and Selection (12 hours) – Mr. Bassam Nammour
Participants acquire skills and knowledge related to the recruitment and selection function in the Human Resources Department.  Some of the topics are: manpower planning, the hiring process, recruitment tests, and interviewing.
Wednesdays / 6:30-8:30 p.m. / March 17 to April 21

  TRAINING PROGRAM IN PROFESSIONAL MANAGEMENT
This program is for people who are at a junior management level and people who plan to move into management positions.

 Basics of Management (10 hours) – Mr. Bassem Maamari
Understanding the functions of business management:  organizing, planning, staffing, leading and controlling.  Topics include leadership styles, enhancing personal communication, team work, problem-solving, time and stress management.
Wednesdays / 6:30-8:30 p.m. / February 24 to March 24

 Introduction to Quality Management (10 hours) – Mr. Jihad Jelwan
Quality Management is essential in all types of business in today's competitive environment.  In this training session you learn how to identify your customers, how the quality team works, and how to implement improvement of processes to reach the quality level that satisfies your customers.
Tuesdays / 6:30-8:30 p.m. / February 23 to March 23

  TRAINING PROGRAM IN BASIC ACCOUNTING
This program is for people who are interested in being introduced to the accounting field.

 Basic Accounting with Computers I (20 hours) – Mr. Alexan Hagopian
Understanding and preparing financial statements; setting up and maintaining accurate business records; preparing income and expense accounts and closing entries; journal record keeping and posting to ledgers; completion of the accounting cycle.  During the training session participants practice using accounting software on the computer.
Mondays & Wednesdays / 6:30-8:30 p.m. / February 24 to March 29

‘TOEFL PREPARATION’ COURSE

SPRING SEMESTER 2009-2010

The course ‘TOEFL Preparation’ is offered in the Fall Semester, Spring Semester, and Summer Session.

Content
 TOEFL test-writing strategies
 Reading, writing, listening, and speaking practice
 Students are required to do web-based learning and support activities outside class.

At the end of the course students will write the TOEFL Exam.

Spring Schedule
 March 1 to April 28 (8 weeks)
 3 hours/day, Monday to Friday