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BUSINESS WORKSHOPS IN THE EVENING
REGIONAL SALES MANAGEMENT and PROFESSIONALISM WORKSHOPS
REGIONAL SALES MANAGEMENT (6 hours)
Trainer: Mr. Jad Ayoub
Target Audience: 
- Professionals (Managers) who work in or want to be assigned to a  Regional position in Sales & Marketing
Workshop Objective: 
- To introduce attendees to the regional business arena
The workshop will cover:
   a.  Doing business in the Middle East Region (Introduction)
   b.  Supplier/Distributor/-Agent/Client relationship
   c.  Roles of each stakeholder
   d.  Role of the Regional Manager
   e.  Business planning and execution
   f.   Building relations that last

Dates: Thursday & Friday, May 19 & 20, 6:00-9:00 p.m. / 450,000 LBP
 
PROFESSIONALISM (Each workshop 3 or 5 hours)
Trainer: Ms. Sonya Sabbah
Target Audience: 
- Professionals who wish to improve their professional image and communication skills so as to develop sound relationships with colleagues and customers
 
(1) COMMUNICATION SKILLS: VERBAL AND NON-VERBAL (3 hours)
-  What are verbal and non-verbal communication skills?
-  The importance of body language and how it talks louder than words
-  Using appropriate body language in various situations
-  The importance of “how you say it rather than what you say” in verbal communication
-  Using appropriate verbal emphasis, tone, and pace in communication
    Tuesday, April 5, 6:00-9:00 p.m. / 70,000 LBP
 
(2) STAR ATTITUDE FOR CUSTOMER SERVICE (3 hours)
-  The characteristics of an exceptional Customer Care staff
-  Developing a flexible attitude to challenges and problems
-  Finding ways to motivate yourself at work
-  Increasing your energy level
-  Taking ownership of challenging situations
-  Using the skills of exceptional Customer Care for professional and personal success
   Tuesday, April 12, 6:00-9:00 p.m. / 70,000 LBP
 
(3) BUSINESS ETIQUETTE FOR PROFESSIONALS (5 hours)
-  The importance of Etiquette in the business world
-  How appearance can be an important part of your image
-  How behavior can affect your business relationships
-  Taking ownership of your attitude for a better internal and external image
-  Using communication skills for professional and personal success
Monday & Tuesday, April 18 & 19, 6:00-8:30 p.m. / 115,000 LBP
 
(4) EFFECTIVE TELEPHONE SKILLS (5 hours)
-  Greeting callers correctly when answering the phone
-  Dealing with all types of calls by asking the appropriate questions
-  Listening skills for effective feedback
-  Closing techniques to ensure satisfied customers
-  Taboos to avoid
Monday & Tuesday, May 2 & 3, 6:00-8:30 p.m. / 115,000 LBP
 
(5) WRITING PROFESSIONAL EMAILS (3 hours)
-  Important points to look for when writing a professional email
-  A method of writing brief yet powerful messages for a successful outcome
-  The do’s and don’t of email writing, giving the right professional image
Tuesday, May 10, 6:00-9:00 p.m. / 70,000 LBP

MORE INFORMATION from the Center for Continuing Education (College Building, Room 204)
See this website.
Telephone: 01-353010/1/2 or 01-349230/1  Ext. 354
E-mail: cce@haigazian.edu.lb
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