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Do you want to differentiate yourself from others in your place of work? This diploma program will help you do so. Sessions will be based on case studies, and you will have opportunities to hold discussions with other professionals. Contact us for outlines of the training sessions.

The program:
Leadership is everywhere, not just at the top. Every team leader, supervisor and manager is a leader, who influences and guides others towards a shared goal. Trainees will learn the core competencies of an effective leader, including emotional intelligence. There will be discussion of the importance of a leader’s personality and leadership style, the challenges of modern leadership, the impact of ethical leadership, and how to lead when one is not the boss. Case studies will be used throughout the training session.

Good leaders are good communicators. Their communication is a two-way process in which listening is central, and they create a positive work environment through their clearly articulated values. The self-motivated leader uses emotional intelligence, motivates others, and promotes collaboration. Case studies will be used to illustrate effective communication in the workplace.

“Change is the law of life.  And those who look only to the past or present are certain to miss the future.”
John Fitzgerald Kennedy
35th President of the United States
This training session provides business people with an insight into the importance of change in business today and explores the elements of change, how to manage it and how to seek successful change. Resistance to change is normal, and some strategies to create the desire for change will be discussed along with a number of case studies. 

Organizational behavior is the study of how individuals relate in the workplace, and how group and organizational structures affect individual behavior. Understanding some key principles about how people behave in organizations helps managers make decisions and solve problems. It also makes individuals more effective co-workers and team members. Participants will gain an awareness and knowledge of contemporary issues and approaches to organizational change and development facing organizations. Case studies will be used.

Coaching is an essential skill for any manager or supervisor who wishes to develop employees’ skills so that they perform more efficiently and increase their level of job satisfaction. In this training session case studies will be used and participants will gain coaching skills through practicing the building blocks of coaching skills. These include identifying needs, listening, demonstrating, setting goals, and gaining commitment.

Effective team leaders are models for their team members. They not only lead but also demonstrate responsibility, support for others, and commitment to the task at hand. Not only do team leaders show character and competence, but they also empower team members and promote team performance. They encourage synergy between different team members, which leads to enhancement of their skills and the spread of ideas and knowledge. The training session will be based on case studies.

MORE INFORMATION from the Center for Continuing Education (College Building, Room 204)
See this website.
Telephone: 01-353010/1/2 or 01-349230/1  Ext. 354
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